Juegospro Responsible Gaming Policy

At Juegospro, we are dedicated to providing an entertainment environment that prioritizes safety, fairness, and clarity, actively promoting responsible gaming. Our conviction is to protect the well-being of all our users, ensuring that every aspect of our services meets the most rigorous ethical and legal standards. Therefore, we have established this responsible gaming policy, updated on 11/17/2025, based on deep respect for player rights, data confidentiality, and strict observance of current information protection legislation.

Purposes and Scope of This Policy

The fundamental objectives of this policy are:

Safeguard players in vulnerable situations, paying special attention to those who may face risks.
Anticipate and address problematic gaming behaviors, offering self-exclusion options and specialized guidance.
Ensure protection of minors, strictly adhering to laws regarding minimum age to access gaming content, given that our platform does not offer real money gaming activities.
Promote fair and transparent gaming practices, where the integrity of our systems and algorithms ensures an equitable gaming environment.
Facilitate direct access to resources and professional support for users and their families, collaborating with entities dedicated to prevention and treatment of gaming addiction, such as GamCare, Gambling Therapy, BeGambleAware, and other recognized organizations in this field.

Our policy is based on the premise that gaming should always be a form of leisure, free from the dangers associated with real money gaming, avoiding promotion of activities that encourage deception or manipulation of results. We reaffirm that Juegospro does not offer real money games, which intrinsically eliminates certain risks of gambling addiction and ensures a consciously responsible entertainment experience.

Protection for Vulnerable Players

We recognize that some users may be in a position of greater sensitivity due to various factors, such as mental health conditions, unfavorable social environments, or addiction history. Therefore, we have implemented systems and protocols designed for early identification of behavioral signs that imply risk. We conduct internal audits and regular evaluations to detect patterns that may indicate difficulties in managing gaming activities.

Users identified as vulnerable will be able to benefit from self-limiting tools, self-exclusion options whether temporary or permanent, and will receive clear information about assistance sources. We emphasize that user protection is our top priority and that the processing of all data is carried out in strict compliance with privacy and data protection regulations, ensuring that any sensitive information is handled with total security and confidentiality.

Prevention of Gaming Dependence

We are aware that gaming dependence can have serious consequences on individuals' personal and professional lives, affecting both users and their families. For this reason, we have developed a set of preventive and corrective measures to mitigate this danger. These include the ability to set customized time and spending limits, automatic alerts when exceeding predefined thresholds, and a real-time tracking system that allows monitoring user behavior during gameplay.

We also promote education and awareness, offering detailed information about the dangers of compulsive gaming and practical advice to maintain a healthy balance. Our commitment is reflected in collaboration with specialists and dedicated centers, thus fostering a responsible gaming environment that places user safety and health in the most prominent place.

Safeguarding Minors

The protection of minors is a primary and non-negotiable concern at Juegospro. Our platform is configured to prevent access by users who do not meet the legally established age. We have integrated robust technical mechanisms for age verification, based on authentication procedures and identity controls that adhere to applicable legal standards.

Additionally, it is established that all content and games are designed exclusively for a recreational context without economic implications, which considerably minimizes any potential risk for minors. In case of detecting unauthorized access attempts, access will be immediately blocked and competent authorities will be notified, always safeguarding the privacy and fundamental rights of all involved parties.

Fair Play and Absolute Transparency

The integrity of our processes is essential to maintain our users' trust. At Juegospro, we ensure that all game dynamics and results are generated through certified algorithms and subject to independent audits, guaranteeing a fair and equitable gaming environment. Clarity in our procedures is paramount: we provide detailed information about the operation of our systems, randomness algorithms, and selection criteria in the context of promotions or bonuses.

Additionally, periodic reviews and external audits are conducted to confirm the correct operation of our control systems. Cooperation with regulatory entities and obtaining internationally recognized certifications are an integral part of Juegospro's commitment to ensure that all our procedures align with industry best practices.

Access to Assistance and Collaboration with Specialized Entities

In our mission to foster a healthy gaming environment, we have established agreements and collaborations with prominent organizations both international and local, dedicated to prevention and treatment of gaming addiction. Among these are institutions such as GamCare, Gambling Therapy, BeGambleAware, among others, which offer professional counseling, informational resources, and individualized support to users who need it.

We also facilitate links to educational resources and helplines, allowing users and their loved ones to access information and support at any time. This commitment to well-being extends to training programs and awareness campaigns, designed to inform about gaming risks and strategies to avoid addictive behaviors.

If at any time you feel that gaming becomes a problem, we encourage you to use the self-exclusion and spending control tools we have implemented. Our support team is qualified to provide you with immediate assistance and direct you to the most relevant help resources without you needing to unnecessarily reveal sensitive information.

Data Protection, Cookie Management, and Regulatory Compliance

At Juegospro, safeguarding privacy and protecting personal data are cardinal responsibilities. We strictly comply with current data protection regulations, in particular the provisions of the General Data Protection Regulation (GDPR). All personal information collected during your interaction with our services is processed securely, confidentially, and exclusively for legitimate purposes of optimization and security of our operations.

Data is stored on protected servers and state-of-the-art technical and organizational measures are applied to ensure the integrity and confidentiality of your information. You have the right to request deletion or modification of your data at any time, following the procedures detailed in our privacy policy. Likewise, you will be comprehensively informed about retention periods and information will be updated or deleted in accordance with current legal guidelines.

Regarding the use of cookies, we inform you that our website uses tracking and analytics technologies, which comply with legal requirements to ensure both the effectiveness of our service and the personalization of your user experience. Each user has the power to manage their cookie preferences through the options available on the portal, thus ensuring transparency and control over their personal information. It is important to note that this text will not include direct links, but complete cookie management is accessible from our platform.

In addition to GDPR, our policy is governed by all applicable local and international regulations in the field of privacy and data protection. Our commitment is to stay informed and constantly updated on legislative changes, immediately implementing necessary measures to ensure compliance with any new provision in this area.

Other Provisions and Commitments

Our platform is committed to continuously incorporating improvements, based on user feedback and available technological advances. These improvements range from optimizing detection and prevention systems for problematic gaming behaviors to implementing new security measures in handling personal data. At Juegospro, each modification is applied with the purpose of ensuring an increasingly safe and transparent environment.

Ethics and social responsibility are fundamental pillars of our business philosophy. We promote a culture of conscious and informed gaming, in which each user can enjoy the benefits of entertainment in a recreational and responsible manner. Likewise, we have internal review and reporting protocols that allow us to identify and correct any situation that could represent a risk to player integrity,

thus reaffirming our unwavering commitment to security, fairness, and transparency. We commit ourselves that, in all our communications and practices, the primary objective of protecting our users is reflected, offering a controlled, supervised, and constantly evolving environment.

Final Considerations

In summary, Juegospro's responsible gaming policy is a clear demonstration of our commitment to the security and integral well-being of those who use our services. We have developed a solid regulatory framework that covers everything from protection of vulnerable users and prevention of addictions, to safeguarding minors and promoting honest and transparent gaming. Additionally, we have established rigorous guidelines for data protection and cookie use, in accordance with GDPR and current legal regulations.

We invite all our users to inform themselves and make use of the assistance and control tools we make available to them, reiterating that gaming at Juegospro is focused exclusively on entertainment, without involving bets or real money. Our commitment is firm and is updated according to international best practices and legal requirements, always guaranteeing a safe, fair, and responsible environment.

Last update: 11/17/2025